Long Wait Times
Unclear Appointment Booking
Limited Access to Medical Records.
Inefficient Communication
Priority Issues for Recurring Patients
Multiple Emails for Appointment Changes
Reduce Wait Times
Simplify Appointment Booking
Digital Access to Medical Records
Improve Communication
Prioritize Recurring Patients
Create Stress-Free Experience
Made it easy to book, reschedule, or cancel appointments in real-time.
Gave students quick access to their medical records and prescriptions.
Added a chat option to talk directly with clinic staff.
Replaced confusing email chains with clear in-app updates.
Let users download reports and see connected pharmacies.
Designed the app to be easy to use for everyone, including on phones.
Made the overall experience faster, clearer, and stress-free.
Accessing healthcare at Humber College is challenging due to long wait times, inefficient booking, and limited access to medical records. Our design process focuses on understanding student needs, identifying key pain points, and developing a seamless healthcare experience through digital solutions.
We conducted interviews and surveys with Humber College students to understand their challenges in accessing healthcare. Key issues included long wait times, inefficient appointment booking, and lack of digital access to medical records. Many students expressed frustration over unclear communication, difficulty scheduling appointments, and delays affecting their daily routines. Our research highlighted the need for real-time appointment booking, better wait-time communication, and a digital health portal to streamline healthcare access and improve the student experience.
We also conducted a competitive analysis of existing health apps (such as Healthians in India) to benchmark usability patterns and identify gaps in Humber’s system. This ensured our design decisions were both user-friendly and market-relevant.
Scenario:
As a new international student at Humber who is balancing classes, assignments, and part-time work, I often struggle to find time to manage my health appointments. I find it confusing to understand my health insurance coverage, locate available time slots that fit my busy schedule, and gather the required documents for medical visits.
I am looking for a platform that allows me to easily book health appointments based on my class schedule, provides clear instructions on what documents I need, and sends timely reminders so I can stay on top of my health without added stress or time-consuming research.
User testing goals
Easy to navigate
Ensure content is clear and easy to understand
Check weather user goal is achievedAccessibility testing
Ensure all text, buttons, and icons are properly labeled
Keyboard & Touch Navigation
Predictable structure across screens for cognitive ease.
Testing Summary
There were total 6 participants for testing the app prototype
Improved navigation flow
App content including text and icon for better understanding
Reduce booking steps and confusion among user
Home Page Before, Usability Comments and Home Page After
We Removed unnecessary steps for quick results.
Screens while booking an appointment
Prescription Screen - Before and After and Usability Comments
Content writing and management on Reports Screen - Before, After and Usability Comments
We applied consistent typography, color hierarchy, and interaction patterns to build a design system that could scale across Humber’s clinic platforms while reinforcing brand trust.
Survey insights and A/B usability tests directly informed product direction.
For example, prioritizing appointment booking speed and record accessibility, which became the key success metrics for adoption.
"We had to manage time effectively to meet deadlines, combine creative ideas with user-focused designs, and ensure accessibility for all users, including those with disabilities. Balancing inspiring designs with practical implementation for developers was also challenging. Understanding and addressing the needs of both students and healthcare providers was essential, as was making sure the app was intuitive and inclusive. Limited time and resources required focusing on the most important features"
"We overcome these challenges by prioritizing key features, collaborating closely with developers and healthcare experts, and designing a user-friendly, accessible app that balanced creativity with technical feasibility."
"Working closely with designers and healthcare professionals helped align features with both technical and user needs. We learned the importance of measuring before-and-after results, keeping clear records of meetings and decisions, and maintaining a balance between creativity, usability, and practicality"
